This is a quick moment of venting.. I just got off the phone with a student who was not satisfied with their situation. They are a major flip flopper about which term they want to start and are mad at me because they have to pay their application fee again. Then the student had the audacity to ask me who I was. I replied with my name. She then was like, "Are you one of those federal work study students?" I calmly replied, "No, I am a full time employee." She then starting asking questions about financial aid and when I said "I don't think that you will have a problem" with that situation, she said "Well I need a definite answer" I replied with, "Then you need to contact financial aid. I do not handle that and I cannot be positive." I then asked her if she wanted to be transferred to finaid and she said yes which was good for her because by that point, I was about to loose it.
The thing that really set me off was her asking me about my job status. I know that my voice is not deep and it doesn't have that "manly-man" ring to it, but that does not give anybody the right to call me out and question my ability to do my job. I gave her all of the right answers. There was no reason for her to question my authority. Even if I was a student, she was transferred to me for a reason, the reason being that I was the best person to help her with her situation. Age does not dictate an ability to do a job. I am 22 years old, why do I still have to deal with this? I have encountered this before, so it is not entirely new to me, but I have the same blood boiling reaction every time. The last time that I really had this I worked at a grocery store and was 16/17 and was young for my managerial position, so that was a little more understanding, but it still hurt a bit. Still yet, it is not an excuse to assume that if someone if younger that they do not know how to do their job.
Sorry, had to get it off the chest. The blood is not back down to 140 degrees from 212, so it helped..